Formstack For Salesforce Publish Forms Outage
Apr 28, 09:58 EDTResolved - This incident has been resolved.Apr 28, 09:58 EDTUpdate - All of our systems are now operational.Apr 20, 08:51 EDTMonitoring - A fix has been implemented and we are...
View ArticleForms Down - Database Overrun
May 4, 12:45 EDTResolved - Normal system performance has been restored and we are seeing all web traffic and API services back to normal. Outage was from approximately 11:40am to 11:53am US Eastern...
View ArticleSMS 2FA Login and Verification Issues due to Third-party Service Provider
May 9, 21:02 EDTResolved - We have verified that there have been no more indications of issues with our messaging service from Twilio. This issue is resolved and full functionality is restored to...
View ArticleAWS Latency Affecting Sign and Copilot
Jun 14, 09:02 EDTResolved - AWS has reported all services have been fully restored to normal operation.Jun 13, 16:54 EDTMonitoring - AWS has reported the root issue has been identified and a resolution...
View ArticleOffice for the web integration affected
Jul 13, 11:58 EDTResolved - This incident has been resolved.Jul 11, 11:26 EDTInvestigating - We are experiencing a service disruption impacting Office for the web integration that allows for online...
View ArticleJuly 18: Formstack unavailable - 421 Error on Login
Jul 19, 17:18 EDTResolved - The Forms application was intermittently unavailable for approximately 30 minutes on July 18th from 12:37pm to 1:13pm Eastern time due to an partial outage with our AWS...
View ArticleAPI Authentication Failure
Jul 20, 14:30 EDTResolved - What?On July 20, 2023, we changed the functions within our AWS Cloudfront service so that we could provide more consistent and precise User Agent data inside Form...
View ArticleForms API errors on authentication
Jul 20, 17:19 EDTResolved - API service is restored to normal functioning as of 17:15 EasternJul 20, 17:10 EDTInvestigating - The Formstack Forms API V2 is returning errors on authentication at a...
View ArticleSign API - Elevated number of errors in API Responses
Jul 27, 14:28 EDTResolved - This incident has been resolved.Jul 27, 11:58 EDTMonitoring - A fix has been implemented and we are monitoring the results.Jul 27, 02:06 EDTUpdate - We are continuing to...
View ArticleFormstack Admin not delivering all SMS messages for two factor authentication
Aug 14, 11:50 EDTResolved - We have applied an update to our existing 2FA process to mitigate the errors that caused users to resend SMS 2FA requests. Thank you for your patience.Aug 10, 13:31...
View ArticleForms returning 502 error
Sep 5, 05:55 EDTResolved - The Forms application had severeley diminished performance from approximately 5:04am to 5:22am Eastern this morning. We have implemented a solution to this now and it is...
View ArticleRecent submissions hidden from list page
Sep 12, 16:00 EDTResolved - Submissions that came into Forms from approximately 4:00pm to 7:00pm were not visible on the submissions list page, creating the impression that the submission feature was...
View ArticleForms - Google Sheets integration moving slowly
Sep 28, 07:54 EDTResolved - Through the night, Google Sheets integrations continued to move slowly, and as of 01:05am Eastern on September 28th, all messages had been processedSep 27, 18:17...
View ArticleNotification emails not sending
Sep 29, 12:57 EDTResolved - All notification emails are sending properly. No email traffic was lost.Sep 29, 07:57 EDTInvestigating - Formstack has been informed of an outage with the Sendgrid account...
View ArticleForms Submit Actions failing intermittently
Oct 30, 11:23 EDTResolved - The issue with submission integrations has been running for some time now. We are marking this as resolved. Remember to re-run submissions for those that failed.Oct 30,...
View ArticleFS ID and Forms Scheduled Maintenance
THIS IS A SCHEDULED EVENT Dec 6, 02:00 - 04:00 ESTNov 30, 10:17 ESTScheduled - On Wednesday, December 6, 2023 at 2:00 am EST, users will experience scheduled downtime for approximately two hours for...
View ArticleDatabase Maintenance
Jan 9, 09:00 ESTCompleted - The scheduled maintenance has been completed.Jan 9, 07:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 8, 11:48...
View ArticleForms workers not running - integrations and emails delayed
Jan 17, 18:40 ESTResolved - Workers servers have been fully restored and all queued jobs have been completed as expected. Data and events were delayed for up to 1 hour, and no data loss occurred.Jan...
View ArticleDocs email delivery delays
Feb 8, 09:55 ESTResolved - The incident is resolved, and our email service is fully operational.Feb 7, 16:15 ESTMonitoring - The problem has been resolved, and email delivery has resumed. Newly...
View ArticleForms Notifications emails sent to Spam
Feb 13, 16:00 ESTResolved - Starting at approximately 2:15pm Eastern on Feb 13th, some Notification emails from Forms were blocked due to an enforcement of DMARC standards. We saw enough emails being...
View ArticleDocuments are being held up in a field placement pending status
Mar 21, 09:14 EDTResolved - This incident has been resolved.Mar 21, 07:15 EDTMonitoring - We have identified the issue and have implemented a solution. Formstack Sign documents are now processed with...
View ArticleV4 API breaking change on getValue / setValue functions
Mar 26, 04:00 EDTResolved - The Forms team released a change to the V4 API that adapted the shape of the data returned within the getValue and setValue commands. This likely broke some forms' custom...
View ArticleV4 Form - phone validation failing intermittently
Mar 28, 20:05 EDTResolved - The Forms app team has not seen these key errors for over two hours now, so we are declaring this issue fully resolved.The forms are currently fixed, however some visitors...
View ArticleError 502 - Forms not responsive
Apr 2, 10:12 EDTResolved - At approximately 9:35am today, the Forms application was returning a 502 ( Internal Server Error) error in both the Admin app and the Live Form. This error was resolved...
View ArticleBox.net File Upload integration intermittent outage
Apr 19, 11:50 EDTMonitoring - Formstack engineers have implemented a fix for this integrations issue. This fix will NOT restore integrations where the credentials are missing. However,...
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